Podcast Index

Podcasts

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The Charity Shop Chat

Business

The Charity Shop Chat

The Charity Retail Consultancy

CRA Chief Executive Robin Osterley: A Decade of Charity Retail Leadership

June 25, 2026 11:55am 39 min

As Robin Osterley OBE prepares to retire as Chief Executive of the Charity Retail Association, we reflect on a defining chapter in charity retail leadership. In this special episode of Charity Shop Chat, Robin looks back...

Catriona and Louise: Building a Charity Shop That Puts Community First

June 18, 2026 6:42pm 42 min

This week on Charity Shop Chat, we're joined by Catriona from Hope Kitchen and Louise , shop coordinator at Restore, for an inspiring look at what happens when a group of local people in Oban, Scotland come together to r...

Julia Edwards and Anna Pashley: The Charity Retail Conference Everyone Will Be Talking About

June 03, 2026 7:00pm 47 min

This week on Charity Shop Chat, we're joined by Julia Edwards and Anna Pashley from the Charity Retail Association for a preview of this year's CRA Conference. We discuss the biggest themes shaping charity retail, what d...

Tacha, Hannah and Gareth: Pay What You Feel Initiative and Community Centred Retail

May 20, 2026 6:00pm 39 min

In this episode, Charlotte sits down with Tacha, Hannah, and Gareth from Ethical Boutique and the Safe Foundation in Cardiff, to explore how a charity shop can become a genuine hub for its community. From pay what you fe...

Jen Graham: Bringing Charity Retail to the Mainstream

May 15, 2026 6:38am 27 min

Jen Graham, known online as Charity Shop Girl, has built one of the most recognisable voices in charity retail. From viral social media content to appearances on This Morning and her role as an expert on the BBC's Shift ...

Jen Graham: Bringing Charity Retail to the Mainstream

May 14, 2026 6:00pm 27 min

Jen Graham, known online as Charity Shop Girl, has built one of the most recognisable voices in charity retail. From viral social media content to appearances on This Morning and her role as an expert on the BBC's Shift ...

Jen Graham: The Woman Behind Charity Shop Girl

May 06, 2026 6:00pm 27 min

Jen Graham, known online as Charity Shop Girl, has turned a lifelong love of second hand shopping into one of the most recognisable voices in charity retail. Through social media and TV appearances, she's introduced thri...

Lauren Davies: Unexpected Career Paths in Charity Retail

April 28, 2026 6:00pm 41 min

In this episode, Mimi and Charlotte sit down with charity retail leader Lauren Davies, to explore the many routes a career in this sector can take. From her work as a shop manager to a role at the forefront of sector inn...

Vicki Burnett: Leadership, Legacy and What Comes Next

April 14, 2026 6:00pm 55 min

Charity retail is built on dedication, leadership and the quiet commitment of people who show up year after year. In this episode of Charity Shop Chat, we’re joined by Vicki Burnett, Senior Consultant at The Charity Reta...

Renata Graver from Shaw Trust: Leading With Purpose and Inclusion

April 07, 2026 6:00pm 47 min

Join Charlotte and Mimi this week as they chat with Renata Graver, Director of Community and Retail at Shaw Trust and also a Senior Sponsor for the Race Equality Network. We explore the realities of charity retail in 202...

Nicola & Roxanne from St Raphael's Hospice: How Shop Managers Save Lives

March 24, 2026 7:15pm 37 min

Hospice shops are places where everyday retail meets deep human emotion. In this episode, Mimi and Charlotte sit down with hospice shop managers to share the touching stories behind the till, moments of compassion and co...

Jan Marchant from Isabel Hospice: Can Everyone Win in the Future of Retail

March 17, 2026 7:00pm 45 min

In this episode, Charlotte and Mimi sit down with retail powerhouse and Drapers Lifetime Achievement Award winner Jan Marchant. From her early days at Topshop to transforming Tesco’s F&F into a market-leading brand, Jan ...

Catherine and Ella from Savvy Marketing: What Charity Retail Can Learn From Shopper Psychology

March 10, 2026 7:00pm 1:00

In this episode of Charity Shop Chat, we explore what charity retail can learn from the world of shopper marketing. Joined by retail specialists Catherine Shuttleworth and Ella Baynes from Savvy Marketing, we unpack how ...

Steph Edusei from St Oswald's Hospice: How to Lead With Authenticity

March 04, 2026 4:39am 59 min

In this episode, we’re joined by Steph Edusei, CEO of St Oswald's Hospice in the North East, to explore what charity retail really needs from senior leadership. From how CEOs can better support and champion retail teams,...

Steph Edusei from St Oswald's Hospice: How to Lead With Authenticity

March 03, 2026 6:00pm 59 min

In this episode, we’re joined by Steph Edusei to explore what charity retail really needs from senior leadership. From how CEOs can better support and champion retail teams, to why retail leaders are often overlooked for...

Daniel Franzmann from Fight for Sight: The Secret Behind Community Led Volunteer Growth

February 24, 2026 6:00pm 48 min

In this episode, we’re joined by Daniel Franzmann from Fight For Sight to explore how their charity shops are reimagining volunteer recruitment through storytelling and social media. We discuss using Instagram as a recru...

Natasha Morosini from St George’s Crypt: How Charity Retail Creates Second Chances

February 17, 2026 6:00pm 28 min

In today’s conversation, we speak to Natasha, Head of Retail at St George’s Crypt, about the transformative power of charity retail beyond the shop floor, particularly the partnership between the Crypt and HMP Newhall.We...

Becky's Bazaar: Why Charity Retail Must Embrace Social Media

February 09, 2026 3:09pm 45 min

In this episode, we’re joined by Becky from @beckysbazaar to explore how preloved fashion influencers can drive real impact in charity retail. From fair pricing and storytelling to social media, online selling, and creat...

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