Podcast Index
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CX Heroes
Ben Foden
Local Business Buzz
LocalBiz Finder
#12minconvos with Jesus Believers
Engel Jones
Japan Real Estate
Nippon Tradings International (NTI)
L'éco and You
RTL
The Empowered Leader Podcast
Margaret Williams, MS, ACC
A Productive Conversation
Mike Vardy
Business Brain – The Entrepreneurs’ Podcast
Shannon Jean & Dave Hamilton
Business News - WA
Business News
James Carter
James Carter
FINANZDIALOG
Finanzstrategie Sommese & Kollegen GmbH
Retirement Answer Man
Roger Whitney, CFP®, CIMA®, RMA, CPWA®
All Things Travel Podcast
Ryan Hedstrom and Julie Shaffer
Guy Kawasaki's Remarkable People
Guy Kawasaki
Indonesia Digital Marketing Podcast - Ryan Kristo Muljono
Ryan Kristo Muljono
The New Warehouse Podcast
Kevin Lawton
Sub Club by RevenueCat
David Barnard, Jacob Eiting
Level Up with Debbie Neal
Debbie Neal, Upstarter Podcast Network
The CUInsight Network
CUInsight | Credit Union
SEO in 2026
Majestic.com
Off The Grid: Leaving Social Media
Softer Sounds
Breakout Business English - Improve your vocabulary and confidence using English at work.
Chris - Breakout Business English
Morgenmødet
BankInvest
Titans of the Trades | Straight-Talk for Scaling Your Construction Business
Ryan Englin
Just Covered
Legal & General
Teacher Business School: TPT, Homeschool, & Beyond
Lindsay Bowden
Keep Rising with Kristy Kuhl
Kristy Kuhl
Marketing Without Socials | Strategies Beyond The Algorithm For Christian Women Entrepreneurs
Jan Touchberry - Brand Development Consultant & Digital Marketing Expert
Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
Carly Agar | Customer Success Career Coach
Fraud Forward
Hailey Windham
The Marketing Factory
Marissa Candy
Studio A
Aderant
Finance Girlies: Money Conversations for Gen Z and Millennial Women
Emily & Cassidy | Resident Finance Girlies
The Travel Agent Guide
Byrd Bergeron and Haley DeCarlo
More Than Money
Art Rainer
Starter Story
Starter Story
The Invisible Hand
Emma Reid
Business
Ben Foden
Learn in this episode:Why shipping the AI first draft quietly hands over your company's voiceHow a fiction writer's approach to revision applies to support contentWhy rereading and editing AI drafts is how you actually l...
Learn in this episode:Why CX maturity means knowing your starting point instead of copying another company's playbookWhy everything in support can be automated, and why that is the wrong goal to chaseThe one customer mom...
Learn in this episode:Why customers can't be fully honest with a sales rep who carries a quota, and who they open up to instead.How Brian built an entire chief customer officer program with ChatGPT before he ran a single...
Learn in this episode:- How RJ Young structures three specialized support teams across 30 products to hit 95 NPS- Why most AI vendor pitches fail Amanda's one-question filter- How to build the internal case for AI adopti...
Learn in this episode:How a $0.50 problem on a transit card unlocked millions in customer loyalty.Why removing everyday friction compounds into retention faster than any new feature will.What intentional AI calibration l...
Learn in this episode:- How to move from a manual support model to an automated, intelligent self-service ecosystem.- Why democratizing knowledge creation is a powerful tool for agent retention and cultural change.- The ...
The CX Files has a new name: CX Heroes.Learn in this episode:Why AI tools should be managed with the same rigor as a BPO partner.The importance of a neutral arbiter to audit AI performance and quality.How to identify whi...
Learn in this episode:Why CSMs stay silent on churn risk in strategic accounts and what is actually driving that silence.How to build executive relationships with customers before there is a problem to solve.Why bringing...
Learn in this episode:- Why mapping the happy path is the biggest mistake in CX design.- How to identify break points in a customer journey before they cause a crisis.- The secret to building executive trust by presentin...
Learn in this episode:- Why mapping the happy path is the biggest mistake in CX design.- How to identify break points in a customer journey before they cause a crisis.- The secret to building executive trust by presentin...
Learn in this episode:- How to launch a new sub-brand to shift customer perception without losing legacy trust.- The process for mapping a 70-year-old customer journey to find hidden friction points.- Why shifting from r...
Learn in this episode:Naisan's secret sauce: Using emotional empathy as a business heuristic to align CX, product, and finance teams.Why understanding the emotional angle of a customer journey leads to better business de...
Learn in this episode:How the role of CX is shifting from ticket closure toward data curation and strategic storytelling.Why learning a little code might be the highest-leverage thing a CX leader can do right now.What th...
Learn in this episode:How internal company culture directly impacts customer retention.Why asking difficult questions early is better than a surprise at renewal.The way Culture Amp uses the clear is kind philosophy to ma...
Learn in this episode:Why clean data is the only foundation for a successful AI rollout.The jewelry store effect and why AI looks different in a demo than in production.How to use AI for real-time sentiment analysis to p...
Learn in this episode:- Why unclear expectations cause AI deployments to fail to reach CX goals.- The importance of implementing technology within a specific business context and use case- How to view AI as a tool for ef...
Learn in this episode:Why the lump of labor fallacy is fueling unnecessary fear around AI.How to shift your perspective from cost-saving to value-creation in support.The difference between official employment stats and t...
Learn in this episode:Why the term deflection rate is actually harmful to long-term brand health.How to replace biased, low-response surveys with AI-driven sentiment analysis.The shift from reactive support to proactive ...
Learn in this episode:Why AI is a tool for agility rather than just a replacement for headcount.How to transition junior associates into AI maintenance and optimization roles.The reality of implementing AI and the hidden...
Learn in this episode:- The math of margin: How to keep your support team at 15 people while your sales volume doubles.- The Dog Food shampoo story: A real-world example of why AI still fails at complex human nuance.- Ho...
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