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AI CRM Podcast

Tecnología

AI CRM Podcast

CRMPosition

The Hidden Data-Residency Tax Eating Your Dynamics Copilot ROI

July 01, 2026 3:47pm 20 min

Your CX budget is silently bleeding because the AI you trusted is charging a hidden "data-residency tax." In this episode you will learn: - How the Model Context Protocol forces a separate Copilot runtime in every sovere...

Your certified‑admin practice will become obsolete unless you master AI prompt engineering today.

June 23, 2026 5:11pm 19 min

The reality no one is talking about: your certified‑admin practice will become obsolete unless you master AI prompt engineering today. In this episode you will learn: - How the “prompt‑first” methodology flips the class...

Agentforce Won't Kill Salesforce Admins - It Kills the Old Admin Playbook

June 16, 2026 5:05pm 20 min

Your Salesforce badge is losing its premium—fast. What you’ll learn - Why Agentforce‑generated configuration packs are slashing senior admin rates by 22% YoY. - Which new “AI‑Orchestration” micro‑certifications are now ...

Strategies for OASYS Agents: The Lock‑In Threat You Can't Ignore

June 08, 2026 5:02pm 20 min

Your enterprise could lose years of AI investment the moment SoundHound upgrades OASYS—if you don't have a portable exit plan.What you'll learnHow to embed an Agent Abstraction Layer that turns OASYS intents into OpenAPI...

OASYS Lock‑In: The Hidden Cost Surge Every AI Buyer Misses

June 03, 2026 4:57am 11 min

The moment an OASYS agent hits 95 % accuracy, your contract may already be rewriting its own price tag.What you will learnHow SoundHound's "Capability‑Upgrade Clause" turns real‑time performance data into automatic price...

CRMPosition x Bandsaw.ai: The Agentic CRM Shift

June 01, 2026 6:30am 12 min

How do you transition your GTM architecture from static SaaS platforms into a high-yield autonomous engine? In this strategic briefing, CRMPosition sits down with Marvin J. Martinez, Founder of Bandsaw.ai, to dismantle a...

The OASYS Lock‑In Threat Every CX Leader Overlooks

May 27, 2026 4:48pm 20 min

You'll never see the hidden vendor grip on your CX stack until it's already breaking your roadmap.What you will learnHow OASYS agents silently rewrite your orchestration scripts, forcing you to stay locked into SoundHoun...

Why Speech‑First AI Is Killing Text‑Based Contact Center Agents

May 20, 2026 4:42pm 20 min

If you keep betting on text‑based bots, you’re silently draining your containment rates and compliance safeguards. In this episode you’ll learn: - How OASYS’s speech‑native architecture slashes end‑to‑end intent latency ...

How AI Agents Are Closing Deals in Conversational Commerce 2.0

May 08, 2026 3:28am 14 min

If your WhatsApp bot is still sending links to your website, you are throwing up to 35% of your revenue in the trash. Welcome to Conversational Commerce 2.0, where the "Redirect Drop-off" is dead, and the sale ends exact...

Own Your CRM Brain: Private AI, Customer Intent, and the WhatsApp Sovereignty Paradox

May 05, 2026 6:15am 17 min

In 2026, relying entirely on public clouds for your Customer Relationship Management (CRM) isn't just a risk—it's giving away your competitive advantage. Welcome to the "Sovereignty Paradox." In this episode, we dive dee...

Navigating HubSpot's Credit Economy with Lean Teams

April 30, 2026 4:19pm 33 min

Is your SMB budget ready for the shift to usage-based AI? In this high-stakes episode of CRMPosition, we tackle the unique challenges that lean CX teams face when deploying HubSpot's powerful AI features. Forget enterpri...

Why Your AI Needs a Boss: Securing WhatsApp Agents with CRM Data Cloud

April 27, 2026 1:56am 17 min

What happens when your WhatsApp AI agent promises a customer a 90% discount just to be "nice"?In 2026, scaling AI isn't just about the speed of your responses; it's about the safety of your output and protecting your bra...

The Future of AI in CRM: Agentic Workflows, Anthropic Claude, and Hyper-Personalization

April 24, 2026 2:57am 45 min

Is your CRM system just a glorified digital rolodex?The integration of advanced AI in CRM—specifically leveraging Anthropic Claude—is ushering in a completely new era of customer experience (CX). We are moving away from ...

How Anthropic's Constitutional AI is Redefining Customer Trust

April 22, 2026 2:33pm 34 min

Are you ready for the next evolution of Customer Relationship Management? In this episode, we dive deep into how Anthropic’s latest advancements in Constitutional AI are fundamentally transforming AI in CRM through a mas...

The Death of the Mobile App: Why "Agentic" WhatsApp is the New CRM OS

April 17, 2026 1:34am 17 min

Stop asking your customers to download your app. They don't want it, and they already have the only app they'll ever need for CRM: WhatsApp.In 2026, "App Fatigue" has reached its peak. In this episode, we break down why ...

How Agentic AI and Anthropic are Revolutionizing Customer Workflows

April 15, 2026 2:12am 34 min

Are traditional CRM systems about to become obsolete data repositories? In this episode, we explore the massive disruption hitting the Customer Relationship Management (CRM) sector, driven by Anthropic’s frontier AI and ...

AEP Generative AI: Ethical Governance & Brand Safety at Scale

April 08, 2026 10:17am 42 min

The promise of Generative AI within Adobe Experience Platform (AEP) is transformative, offering unparalleled personalization and operational efficiency. Yet, this evolution, particularly with the emergence of "agentic AI...

Anthropic’s Claude: The New Enterprise OS Bypassing Your CRM

April 01, 2026 1:06pm 30 min

Your multi-million dollar CRM is no longer the brain of your enterprise; Anthropic is quietly turning it into a passive backend data dump.What you will learn:The Workflow Orchestrator Shift: How Claude Cowork moves AI as...

The Personalization Paradox: AEP & GenAI's Brand Consistency Solution

March 30, 2026 10:15am 24 min

The promise of hyper-personalization powered by Generative AI is immense, but it presents a critical challenge for modern brands: how do you deliver uniquely tailored customer experiences at scale while simultaneously ma...

Salesforce Agentforce: The Data Trap Killing Your ROI

March 26, 2026 11:25am 37 min

Most enterprises approach Salesforce Agentforce like a new tool, not a fundamental operating model shift, guaranteeing failure and wasted investment.In this episode, you will learn:* The Strategic MVA Blueprint: Implemen...

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