Podcast Index

Podcasts

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Keys To The Shop : Equipping Coffee Shop Leaders Keys To The Shop : Equipping Coffee Shop Leaders Chris Deferio Kontrafunk: Unter Freunden Kontrafunk: Unter Freunden Kontrafunk Promo Estereo Podcast Promo Estereo Podcast Promo Estereo The Create! Podcast The Create! Podcast Ekaterina Popova THE GRAIN: AI vs. Creativity THE GRAIN: AI vs. Creativity ronit@thegrain.ai PWT VIP All Shows PWT VIP All Shows PWTorch VIP Audio PWTorch VIP Audio Wrestling Coast to Coast Wrestling Coast to Coast VIP Podcasts - Today's Scene VIP Podcasts - Today's Scene Choice Classic Radio Detectives | Old Time Radio Choice Classic Radio Detectives | Old Time Radio Choice Classic Radio The Bus Rocks On Demand The Bus Rocks On Demand 7 Mountains Media Wildly Unplug Wildly Unplug Lauren Connolly Mega Rock On Demand Mega Rock On Demand 7 Mountains Media Arroe Collins The Choice The Silent Wolf Arroe Collins The Choice The Silent Wolf Arroe Collins Old Time Radio Crime & Detectives Old Time Radio Crime & Detectives theaterofthemind-otr.com Cinema Hot Takes Cinema Hot Takes Author Adidas Wilson Undeniable Style Undeniable Style Brandi Johnson | Styling Tips, Body Proportions & Wardrobe Strategy for Women The Bookshelf Chronicles The Bookshelf Chronicles AC Wilson Froggy 95.5 On Demand Froggy 95.5 On Demand 7 Mountains Media Arroe Collins: Unplugged & Totally Uncut Arroe Collins: Unplugged & Totally Uncut Arroe Collins Trek 365 Trek 365 Izaak Brown Suspense - Old Time Radio Thriller Suspense - Old Time Radio Thriller theaterofthemind-otr.com Penguin Magic Podcast Penguin Magic Podcast Erik Tait The Trent Out Loud Show - Daily Unbiased Takes on Pop Culture, Politics & Headline News The Trent Out Loud Show - Daily Unbiased Takes on Pop Culture, Politics & Headline News Trent Out Loud Arroe Collins View From The Writing Instrument Arroe Collins View From The Writing Instrument Arroe Collins The Business of Apparel The Business of Apparel Rachel Erickson The AsimovCast The AsimovCast Lozy Create-Today with Beth Buffington Create-Today with Beth Buffington Beth Buffington Rip It Up: The Renovations Podcast Rip It Up: The Renovations Podcast Jenny Sheahan and Kate O'Driscoll Respecting the Beer Respecting the Beer McFleshman's Brewing Co Hello and Welcome Hello and Welcome The Nation Network Life in Stages with Joel Greenberg Life in Stages with Joel Greenberg Joel Greenberg Inspired by Design with Sarah St Pierre Inspired by Design with Sarah St Pierre Sarah St Pierre Beautiful Handwriting The Fun Way | Cursive, Print, Calligraphy, Teach Handwriting, Homeschool Curriculum, Fun Handwriting Practice, Digital Age, Outside Beautiful Handwriting The Fun Way | Cursive, Print, Calligraphy, Teach Handwriting, Homeschool Curriculum, Fun Handwriting Practice, Digital Age, Outside Joanna Kettle | Handwriting And Calligraphy Teacher We Are Spiraling We Are Spiraling Priya Anand Alabama The Beautiful: The Eastern Shore Cosmetic Surgery Podcast Alabama The Beautiful: The Eastern Shore Cosmetic Surgery Podcast Dr. James Koehler, Cosmetic Surgeon 欢乐江湖|爆笑神段(完整版) 欢乐江湖|爆笑神段(完整版) 薯条酱
Keys To The Shop : Equipping Coffee Shop Leaders

Arts

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio

SHIFT BREAK! The Best Strategy is Simplicity

July 09, 2026 5:00am 11 min

I have noticed a lot of noise in the industry. The coffee shop and its owner are the targets of a crushing and never ending stream of marketing that does not care about your success, but only moving units. The uncertaint...

614: 3 Areas to Prioritize for Your People's Success

July 07, 2026 5:00am 27 min

A cafe's culture is built by intentionally investing in values, hiring, training, and leadership structures and behaviors. These areas are integral to any cafe's success. The issue is that for many, they tend to be rush...

SHIFT BREAK! Every Manager Should Have This Trait

July 02, 2026 5:00am 9 min

We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable as others on the team. We also rush good people who need more time to develop r...

613: Challenges and Opportunities in Changing the Industry w/ Writer Sarah Charles of Underscore Communication

June 30, 2026 3:09pm 1:00

Today we have access to information about the world of coffee that is unprecedented. At times it can be overwhelming to consider all the areas of the coffee industry that need fixing while we also work daily to care for ...

SHIFT BREAK! Getting The Hint From Your Customers

June 25, 2026 5:00am 9 min

Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe,  or the new menu item that the internet said was a sure-fire winner. Whether it is our own p...

612: Founder Friday! w/ Yaren Maya of Cafeto Cacao in Oaxaca, Mexico!

June 24, 2026 12:51pm 46 min

I am so glad that I came across this jewel of a cafe in Oaxaca City, Oaxaca, Mexico. We hear often about direct trade relationships, local sourcing, excellent hospitality, and servant leadership all as aspirations of min...

611: What Colin Harmon Knows About Growing Coffee Shops!

June 23, 2026 5:15pm 1:03

As hard as starting a coffee shop can be, growing that shop is where the real work begins. The industry is riff with examples of cafes and roasteries that have suffered and even failed as a resulting how they approach gr...

SHIFT BREAK! Are You Ready To Scale?

June 18, 2026 5:00am 13 min

As time goes on, opportunities to grow your business will present themselves and you need to make a decision on whether you will say yes, no, or not yet.  In order to make a good decision there are a few things you shoul...

610: What People Love and Hate in a Coffee Shop |Research Results from Chicago Coffee Fest

June 15, 2026 8:55pm 35 min

What do customers love and hate about coffee shops? It feels like a question that is too easy to answer and as a result I believe we do not spend nearly enough time researching it. This past weekend I spoke in Chicago at...

SHIFT BREAK! Why You Need To Cross-Train Staff

June 11, 2026 5:00am 7 min

In too many cafes we find staff trained only in the areas they work in with minimal to no knowledge or understanding in other parts of the business. This derails a cafes growth and effectiveness. Staff in the front are n...

609: Lessons On Running a True Community Space w/ Blew Kind of D'griot Cafe | Philadelphia, PA

June 09, 2026 5:00am 51 min

More than just a 3rd space, some cafes are platforms for ideas, catalysts for change, and a space specifically organized and designed to grow and nurture their communities.  Led by people with deep convictions and a viv...

SHIFT BREAK! Why It's Hard To Find Good Help These Days

June 04, 2026 6:12am 9 min

We have heard this phrase before and, if we are honest, we have said it a couple times too. The statement is problematic since it assumes that the world around us is the reason we can't seem to find the help we want. Tod...

608: The Best Behaviors for Building Resilient Cafe and Roastery w/ Tracy Allen of Brewed Behavior Consulting

June 02, 2026 5:00am 1:03

Our businesses are the results of the small and large decisions we make over the years. It is our behavior in the business that ultimately determines the success and Impact we can realize. Some have said that the 4th wav...

Founder Friday! w/ Amos Gillespie of Wheelhouse Coffee, Kentville, Nova Scotia, CA

May 29, 2026 5:00am 47 min

The best coffee businesses are built on solid values, local community, and small consistent steps taken toward deeper connection through hospitality and excellence in the product. The story of Wheelhouse Coffee is one th...

SHIFT BREAK! You're Only as Good as Your Worst Drink

May 28, 2026 5:00am 6 min

It may seem unfair, but it is the truth. Customer hold a special place in their brains for negative experiences. Don't we do the same? And when do most of these lower quality experiences tend to take place? Usually when ...

605: What To Do When You've Promoted To Manager

May 26, 2026 12:52pm 39 min

Congratulations! You have been made the cafe manager! Now what? Well, you are now occupying one of the most critical roles in all of coffee retail. As a leader you have a lot of growth opportunities and can make a massiv...

SHIFT BREAK! Addressing "Bad Apples" On Your Staff

May 21, 2026 5:00am 14 min

Nothing kills cafe culture like an a staff member who is a bad fit for their role. Often this manifests in work performance issues that are felt by customers, coworkers, and leaders alike. It brings people down. The diab...

Special! Interviews From Coffee Fest NYC 2026! w/ Rachel Apple and Ivana Chan (Raise the Bar), Jeremy Lyman (Birch Coffee), Lauren Tran (Bahn by Lauren) OT

May 20, 2026 5:00am 56 min

Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee. This last NYC Coffee Fest we were privileged to get to chat with four dynamic p...

604: 5 Habits Holding You and Your Team Back

May 19, 2026 5:00am 40 min

Habits we develop around work and leadership can serve to help us grow, or they can hold us back from growth. Many leaders unintentionally develop habits that feel like the right thing in the moment, but in the end actua...

SHIFT BREAK! Why You Will Always Be A Small Coffee Shop

May 13, 2026 4:06pm 9 min

Our image of who we are as a business is not necessarily the same as that of our customer. We see all the inside gears and pulleys that hide beneath the surface. We see the scope and organizational diagram of the cafe, t...

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